Returns, cancellations and refunds

This policy explains how to cancel an order, withdraw from a purchase, return an item, or request a refund for orders placed through our online store.

Your right to cancel or withdraw

If you are a UK or EU consumer buying online, you have the right to cancel your order or withdraw from your purchase within 14 days of receiving your order, unless a legal exception applies.
You do not need to give a reason.
To cancel, withdraw from your purchase, or request a return, please sign in using the same email address used for your order and follow the return or cancellation steps available in your customer account.

Cancelling an order before dispatch

If your order has not yet been fulfilled or dispatched, you may cancel it through your customer account.
If the cancellation is valid, we will cancel the relevant item or order and process any refund due.

Returning an order after delivery

If your order has already been delivered, you must tell us that you wish to cancel or withdraw within 14 days of delivery.
After telling us that you wish to return an item, you must send the item back to us within 14 days.
Items must be returned in their original condition, with all packaging and included materials where applicable.

Health and hygiene exceptions

Some sealed products may not be suitable for return for health protection or hygiene reasons if they have been opened after delivery.
This does not affect your rights if an item is faulty, damaged, incorrect, or not as described.

Return shipping

Unless the item is faulty, damaged, incorrect, or not as described, you are responsible for the cost of returning the item to us.

Refunds

Once we receive the returned item, or once you provide evidence that you have sent it back, we will process any refund due.
Refunds will be made to the original payment method.
Where applicable, we will refund the standard delivery cost paid for the original order. We do not refund any additional cost chosen for a more expensive delivery method.
We may reduce the refund if the item has been handled beyond what is necessary to inspect it.

Faulty, damaged, or incorrect items

If your item arrives faulty, damaged, incorrect, or not as described, please contact us as soon as possible using the contact details available on our website so we can review the issue and arrange the appropriate solution.
This policy does not affect your statutory rights.